Buenaventura Grand Hotel & Spa.

May, 2008

Just got back to work from a most marvelous vacation.

And... I have to tell you - You and all of your staff are FANTASTIC. Long letter of compliment to follow, but I wanted you to know how

great you and everyone there at the BuenaVentura made our vacation. Thank you, thank you and thank you.

Sunny Rile

April 29 - May 6, 2008

We have just returned home to Vancouber to Vancouver, BC, Canada. We would like to say Muchas Gracias for our stay at Buenaventura. Everyone was amazing and we loved our room and everyone who helped us.

Muchas Gracias,
Collette Gagne y John Hilhorst

April 9 – 13, 2008

"The Buenaventura Grand Hotel & Spa is fantastic. I have been there twice. Once for New Years 2008, and I just returned from my wedding/honeymoon there on April 12th. I can't say enough good things about the hotel and staff. The food was delicious, the rooms immaculate (everything is brand new), the location can't be beat (3 blocks from the main promenade/strip and about 15 minutes to the airport), and the value outstanding. I spent a long time researching many different hotels in Mexico to have my wedding, but unlike all the large over-crowded resorts in Puerto Vallarta , this hotel was the only one that had an intimate setting so that all our guests could spend time together while also offering an all-inclusive option and excellent location. We checked out some of the larger resorts like the Rio and Palace hotels, but they treated weddings there like an assembly line with a bride walking down the aisle every hour!!! Thanks to Carlos Bautista, the wedding/event planner at the Buenaventura , I was able to completely customize my wedding. Carlos was amazing and made sure that every last detail that I had dreamed about for my wedding came true! All of my 30 guests could not stop talking about how beautiful the wedding was, and they were thrilled with their stay at the hotel. I highly recommend this hotel for a vacation and especially to celebrate your wedding. Make sure you ask for Carlos! Oh... and if you need a photographer Josef Kandoll W. is exceptional!"

Lisa & Ric Fair

Hola,

Feb 1 to 15, 2008

I am writing to thank you for giving us a great vacation, your resort is beautiful, the food excellent and the staff exceptional. I had booked the trip back in September and gave it to my wife as a surprise at Christmas to celebrate our 34th wedding anniversary (although she had no idea where we were going until we boarded the plane). Prior to our arrival I sent an email to your reservation manager, Celia Molina and explained my gift and asked if at all possible for a room with a nice view and a king-size bed. I kept her updated over the months as to how my wife was trying everything she could to get me to tell her where we were going, but I wouldn't say until I gave her the envelope on the plane. Celia responded, advising that she will try to make our stay a memorable one and was looking forward to meeting us. When we arrived at the resort we were treated extremely well and when they showed us to our room it was amazing, everything we had hoped for and more. Celia checked with us several times during our stay making sure everything was fine and told us to call her if there was anything else she could do for us. We have stayed at various resorts and truly believe that it is the staff that makes a difference, and in your case you definitely have the right people working for you. As you may have guessed, my wife has already told me what she wants for Christmas this year, and that it to return to the Buenaventura next February and I will do everything that I can to give her that gift. Once again, a special thanks to Celia for helping make our 34th anniversary a great one.

Bill and Patricia Ellison
Toronto Canada

Hola everyone at the Buenaventura,

November 18th, 2007

We just wanted to thank all the staff at the hotel for making our holiday so special. The service that we received was the best. We can’t wait to return soon.

Thank you again
Twila and William Horton
Room 1448

Hola Joamilka,

June 1rst, 2007

I'm sorry for the delay in saying thank you for the opportunity to visit the Buenaventura this past March.  Our stay was absolutely great!  The hospitality and service extended to us was extraordinary.  The front desk manager and the concierge were most gracious and I have spread the word to my staff and associate travel agents that the Buenaventura is a great place to stay and is very convenient to the town, we walked into town on many days.

The renovations are great, food was excellent, drinks were plentiful and I don't have any negative comments on the hotel.  We were actually there during part of spring break and it was surprisingly quiet for the most part.

Nothing replaces a personal experience of staying at a hotel to get a true experience and thank you again for the opportunity.

Gracias,

Joanne Geraci
Horizon Travel

Dear Manager,

May 28, 2007

My wife and I spent a very wonderful vacation at your hotel last month 04/18/07 - 04/29/07.

This was our sixth trip to your beautiful city (we come to Puerto Vallarta every other year).

This was our first time to stay at your Hotel and I most tell you we were very impressed with your property as well as your employees. 

The food served was excellent and the level of service (V.I.P.) from your employees was much more than we expected. 

I want you to know that we were very happy with the service provided by your concierge Josie González and Eloy rodríguez. 

They were very helpful and answered many of our questions.

Also the waiters that took very good care of us were Abraham and Mario.

Victor, Nicolas, Benjamin and Cesar are the best bartenders in Puerto Vallarta!

Our room (1448) was kept very clean by your staff and we had a great view of the pool are as well as the Ocean.

The special dinner that were part of our Apple Vacation Package were excellent and we appreciated all that was done by your staff during our stay.

When we plan our next trip to Puerto Vallarta you can be sure we will be staying at the Buenaventura Hotel !

 Thank you again for everything.
 John and Denna Sipe.