Book with Confidence at Buenaventura Grand
Your experience begins with safety, peace of mind, and personalized care from the very first contact.
1. Trust — The First Step of Your Journey
At Buenaventura Grand Hotel & Great Moments, we believe your experience begins long before you arrive in Puerto Vallarta. Every reservation marks the beginning of a family story that we care for with the same dedication we put into every detail by the sea.
That’s why we want to give you clear and simple information to make your booking direct, safe, and personalized, with our team supporting you every step of the way.
2. Why Book Directly with Us?
Booking through our official channels not only gives you peace of mind but also offers benefits designed to make your stay even more special:
- Personalized attention: our team knows every corner of the hotel and adapts your stay to your needs and preferences.
- Exclusive offers: certain promotions and experiences are only available when booking directly with us.
- Flexibility and transparency: clear policies, instant confirmations, and direct communication.
- Human support: if something changes, we’re with you before, during, and after your stay.
At Buenaventura Grand, every reservation is an early welcome.
3. Tips for Safe Booking
In addition to using our official channels, here are a few simple recommendations to keep your online bookings safe and reliable:
- Verify that the website is official. Type the address directly or access through our verified social media accounts.
- Never share banking or personal information via email, text, or social media messages.
- Confirm the sender of any email. All legitimate communication comes from the following domains:
- @hotelbuenaventura.com.mx
- @buenaventurahoteles.com
- @premiereonline.com.mx
- @haciendaonline.com.mx
- Be cautious with unverified offers or extremely low prices. Authentic promotions are only published through our official channels.
- Use secure connections and personal devices when making payments or checking reservations.
- Ensure your booking confirmations come from our official domains with the hotel’s contact information.
- When in doubt, contact us directly. Our team is happy to assist you with honesty and care.
5. Clear Communication, Genuine Care
We want your booking experience to be as relaxing as your days by the ocean. That’s why all communication regarding your stay — from confirmations to updates — is handled exclusively through our official channels.
If you ever receive a message or email that doesn’t come from our verified accounts, please contact us directly before making any payment or change. Our team is available daily from 9:00 a.m. to 9:00 p.m. CST to assist you with kindness and transparency.
At Buenaventura Grand, we take care of your experience from the very first click, with the same warmth that welcomes you home.
6. Accepted Payment Methods
For your convenience, we offer secure and verified payment options tailored to your preferences:
- PayPal payments: available when booking directly on our website or through our Reservations team via the official channels mentioned above. Payment links are generated by PayPal’s system but are sent only from our official email domains or displayed when completing your reservation on our website.
- Bank transfers and deposits: processed exclusively under our registered business name “Hotel Marena SA de CV” using a referenced payment to our CIE account (only for Mexico).
- Credit or debit cards: Card payments are processed exclusively through the official PayPal link sent by our Reservations team from our authorized email domains, or directly through our website when finalizing your booking. We do not use any other links or third-party platforms for card payments.
We never request payments to personal accounts or through informal methods. All transactions are handled directly and securely by the hotel.
Your financial peace of mind is as important as your rest. Every payment made through our channels is protected, confirmed, and backed by our authenticity guarantee.
Buenaventura Grand is not responsible for reservations or payments made outside the official channels described above. If you book through a travel agency, please ensure it is a reputable and established partner. If in doubt, contact us directly to verify your reservation.
7. We Look Forward to Welcoming You
More than just a place to stay, we are a family-friendly beachfront space where each guest enjoys unforgettable moments. Your peace of mind reflects our hospitality.
Buenaventura Grand Hotel & Great Moments: trust, hospitality, and happiness by the sea — because safety is part of every great moment.
Q&A
Where can I make my reservation at Buenaventura Grand?
You can book directly through our official website or contact our reservations team by phone or WhatsApp. We’ll assist you personally and securely.
What payment methods are available?
We accept payments through PayPal, as well as bank transfers and deposits to our official business accounts. Credit or debit card payments are processed exclusively through the official PayPal link sent by our Reservations team or directly through our website when completing your reservation. We do not use any other type of link or platform for card payments.
Which emails and websites are official for Buenaventura Grand?
All legitimate communication comes from the domains @hotelbuenaventura.com.mx, @buenaventurahoteles.com, @premiereonline.com.mx, or @haciendaonline.com.mx. Our official website is hotelbuenaventura.com.mx.
What recommendations should I follow for safe booking?
Verify that the site is official, confirm the sender of emails, avoid sharing personal or banking data, and check that your confirmation comes from our official domains.
Which are the official channels for communication and reviews?
Learn more about Buenaventura Grand and our experiences on our verified social media:
- Facebook @BuenaventuraGrandHotel
- Instagram @buenaventuragrand
- TikTok @buenaventuragrandhotel
- YouTube @buenaventuragrandhotelgrea3785
You can also read verified guest reviews on Tripadvisor.
What should I know before my check-in day?
To review all relevant policies, please consult our terms and conditions page before your arrival.