You can book directly through our official website or contact our reservations team by phone or WhatsApp. We’ll assist you personally and securely.
We accept payments through PayPal, as well as bank transfers and deposits to our official business accounts. Credit or debit card payments are processed exclusively through the official PayPal link sent by our Reservations team or directly through our website when completing your reservation. We do not use any other type of link or platform for card payments.
All legitimate communication comes from the domains @hotelbuenaventura.com.mx, @buenaventurahoteles.com, @premiereonline.com.mx, or @haciendaonline.com.mx. Our official website is hotelbuenaventura.com.mx.
Verify that the site is official, confirm the sender of emails, avoid sharing personal or banking data, and check that your confirmation comes from our official domains.
Learn more about Buenaventura Grand and our experiences on our verified social media:
- Facebook @BuenaventuraGrandHotel
- Instagram @buenaventuragrand
- TikTok @buenaventuragrandhotel
- YouTube @buenaventuragrandhotelgrea3785
You can also read verified guest reviews on Tripadvisor.
To review all relevant policies, please consult our terms and conditions page before your arrival.
Yes, we do offer day passes, click here for more details.
We have such as volleyball, bicycle loans to ride through the city center, aqua aerobics, ping pong, beach soccer, bingo, kayaks, water polo, dance classes and cooking classes.
Buenaventura Hotels does not have transportation service, however, our guest service can provide you with the best option for your transfer. You can contact them at guestservice@hotelbuenaventura.com.mx
Frutas y Flores (International food buffet)
Breakfast: 7:30am – 11:30am
Lunch: 12:30pm – 5:00pm
Dinner: 6:30pm – 10:00pm
Restaurante Sunset
Breakfast: 08:30 am a 11:00 am (Buffet)
Lunch: 12:00 pm - 5:00 pm (Comida internacional)
Dinner: 6:30pm – 10:00pm (Cocina mediterranea)
Restaurante Corazón contento (International and Mexican Cuisine)
Hours: 6:30pm – 10:00pm
Restaurante Sky Bar (International and Mexican Appetizers)
Hours: 3:00pm – 11:00pm
Palmita snack & Bar (Snacks)
Food hours: 11:00am – 6:00pm
Drink hours: 11:00am – 10:00pm
Sunter Bar
Hours: 10:00pm – 8:00pm
Lobby Bar
Hours: 7:00am – 1:00am
Room Service (A la carta)
Hours: 24 hrs
Hours: 9:00am - 6:00pm
You can make reservations with guest service directly at the counter or by email at guestservice@hotelbuenaventura.com.mx
You can also click here to learn more about our spa and fill out our appointment form.
Yes, our fitness center hours are 6:00am - 10:00pm
We have three heated pools, including one for children, as well as an adults-only area with wet lounge chairs, which offers services from 10:00am - 6:00pm.
Buenaventura Grand Hotel & Great Moments, is located in front of the beach at the beginning of the historic center area of Puerto Vallarta, just a five-minute walk from the famous pedestrian promenade ""El Malecón"" and a 15-minute drive from the airport international. Our same beach, the pedestrian area or on the sidewalk of the street, will take you to enjoy the city center and everything it has to offer, from restaurants and bars, to art galleries, shopping centers and other places of attraction, with an authentic Mexican essence. If you would like more information about our hotel or to book accommodation for your next stay, please contact us and a member of our warm staff will be happy to help you.
Contact our Concierge upon arrival or before guestservice@hotelbuenaventura.com.mx or visit our weddings & meetings page
We have rooms with a king size bed, two double beds and we have a family room with a king size bed and two double beds. Please see our rooms page for specific information.
Check-in time is at 3:00pm and Check-out is at 12:00pm
To modify your reservation, please call 800-363-7466 in the reservation modification and cancellation option.
- Infants: Considered to be from 0 to 6 years old and have no cost (they do not have access to alcoholic beverages or adult-only areas). They are only considered within the room's capacity.
- Children: Considered to be from 7 to 12 years old and have a cost applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.
- Juniors: Considered to be from 13 to 17 years old and have the same cost as an adult, applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.
Please remember that for these cost terms to apply, the age of the infant, child, and junior must be within the mentioned ranges at the date of stay.