You can book directly through our official website or contact our reservations team by phone or WhatsApp. We’ll assist you personally and securely.
We accept payments through PayPal, as well as bank transfers and deposits to our official business accounts. Credit or debit card payments are processed exclusively through the official PayPal link sent by our Reservations team or directly through our website when completing your reservation. We do not use any other type of link or platform for card payments.
All legitimate communication comes from the domains @hotelbuenaventura.com.mx, @buenaventurahoteles.com, @premiereonline.com.mx, or @haciendaonline.com.mx. Our official website is hotelbuenaventura.com.mx.
Verify that the site is official, confirm the sender of emails, avoid sharing personal or banking data, and check that your confirmation comes from our official domains.
Learn more about Buenaventura Grand and our experiences on our verified social media:
- Facebook @BuenaventuraGrandHotel
- Instagram @buenaventuragrand
- TikTok @buenaventuragrandhotel
- YouTube @buenaventuragrandhotelgrea3785
You can also read verified guest reviews on Tripadvisor.
To review all relevant policies, please consult our terms and conditions page before your arrival.
Yes. We offer four all-inclusive Day Pass options with access to pools, beach, and fitness center. Children ages 6 to 12 receive a 50% discount on all passes, except the Relaxing Pass which is adults only.
- Breakfast Pass: $780 MXN per person · 8:00 AM to 12:00 PM · includes breakfast and drinks.
- Lunch Pass: $1,055 MXN per person · 12:00 PM to 6:00 PM · includes lunch, snacks, and drinks.
- Full Day Pass: $1,555 MXN per person · 8:00 AM to 6:00 PM · includes breakfast, lunch, snacks, and drinks.
- Relaxing Pass: $3,501 MXN per person (adults only) · 8:00 AM to 6:00 PM · includes yoga, breakfast, 50-minute relaxing massage, lunch, snacks, and drinks.
To book, visit the hotel front desk or email guestservice@hotelbuenaventura.com.mx. Official ID is required at check-in.
We have such as volleyball, bicycle loans to ride through the city center, aqua aerobics, ping pong, kayak, beach soccer, bingo, water polo, dance classes and cooking classes.
Buenaventura Hotels does not have transportation service, however, our guest service can provide you with the best option for your transfer. You can contact them at guestservice@hotelbuenaventura.com.mx
Frutas y Flores (International food buffet)
Breakfast: 07:30 to 11:30.
Lunch: 12:30 to 17:00.
Dinner: 18:30 to 22:00.
Restaurante Sunset
Breakfast: 08:30 to 11:00 (Buffet).
Lunch: 12:30 to 17:00 (Comida internacional).
Dinner: 18:30 to 22:30pm (Cocina mediterranea).
Restaurante Corazón contento (International and Mexican Cuisine)
Hours: 18:30 to 22:30.
Palmita snack & Bar (Snacks)
Food hours: 12:00 to 18:00.
Drink hours: 11:00 to 22:00.
Sunset Bar
Hours: 10:00 to 20:00.
Lobby Bar
Hours: 07:00 to 01:00.
SKY Bar
Hours: 15:00 to 23:00.
Room Service (A la carta)
Hours: 24 hrs
Hours: 09:00 to 18:00.
You can make reservations with guest service directly at the counter or by email at guestservice@hotelbuenaventura.com.mx
You can also click here to learn more about our spa and fill out our appointment form.
Yes, our fitness center hours are 06:00 to 22:00.
We have three heated pools, including one for children, as well as an adults-only area with wet lounge chairs, which offers services from 10:00 to 18:00.
Buenaventura Grand Hotel & Great Moments, is located in front of the beach at the beginning of the historic center area of Puerto Vallarta, just a five-minute walk from the famous pedestrian promenade ""El Malecón"" and a 15-minute drive from the airport international. Our same beach, the pedestrian area or on the sidewalk of the street, will take you to enjoy the city center and everything it has to offer, from restaurants and bars, to art galleries, shopping centers and other places of attraction, with an authentic Mexican essence. If you would like more information about our hotel or to book accommodation for your next stay, please contact us and a member of our warm staff will be happy to help you.
Contact our Concierge upon arrival or before guestservice@hotelbuenaventura.com.mx or visit our weddings & meetings page
We have rooms with a king size bed, two double beds and we have a family room with a king size bed and two double beds. Please see our rooms page for specific information.
Check-in time is at 15:00 and Check-out is at 12:00.
To modify your reservation, please call 800-363-7466 in the reservation modification and cancellation option.
- Infants: Considered to be from 0 to 6 years old and have no cost (they do not have access to alcoholic beverages or adult-only areas). They are only considered within the room's capacity.
- Children: Considered to be from 7 to 12 years old and have a cost applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.
- Juniors: Considered to be from 13 to 17 years old and have the same cost as an adult, applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.
Please remember that for these cost terms to apply, the age of the infant, child, and junior must be within the mentioned ranges at the date of stay.
Yes. Buenaventura Grand Hotel & Great Moments is a beachfront family all-inclusive hotel in Puerto Vallarta, with kids activities, a family pool, kids club, nightly shows, and adults-only areas. It's designed so the whole family — from toddlers to grandparents — can share Great Moments together.
The all-inclusive plan covers accommodations, breakfast, lunch, and dinner at our restaurants, daytime snacks, domestic and international drinks, recreational activities, nightly entertainment, and access to pools and the beach. Room service is available with an additional service charge.
Yes. Buenaventura Grand is located directly on Playa Camarones in Puerto Vallarta, with direct beach access from the hotel — no streets to cross, no transportation needed.
The hotel is just a 5-minute walk from the Puerto Vallarta Malecón boardwalk. You can get there along the beach, the pedestrian area, or the sidewalk — no taxi or transport required.
Yes. Infants from 0 to 6 years old stay at no additional cost. The hotel features a kids pool, supervised activities, a children's menu at Frutas y Flores restaurant, and cribs available upon prior request.
The hotel has 3 restaurants: Frutas y Flores (international family buffet), Sunset Restaurant (Mediterranean cuisine oceanfront), and Corazón Contento (international and Mexican cuisine). We also have Sky Bar, Palmita Snack & Bar, Sunset Bar, and Lobby Bar, plus romantic private dining options.
Yes. We have an exclusive adults-only area with wet lounge chairs by the ocean, available from 10:00 AM to 6:00 PM. This area is reserved for guests 18 years and older.
The best sunsets can be enjoyed from the oceanfront Sunset Restaurant, Sky Bar, the adults-only wet lounge area, or directly from the beach. Puerto Vallarta is internationally recognized for its stunning Pacific Ocean sunsets.
Gustavo Díaz Ordaz International Airport is approximately 15 to 20 minutes by car from the hotel. The hotel does not offer its own transportation service, but our Guest Service team can guide you on the best transfer options available.
Yes. Booking directly at hotelbuenaventura.com.mx guarantees the best available rate, along with access to exclusive promotions, flexible payment options, and personalized attention from our reservations team.
For hotel policy reasons, pets are not allowed in guest rooms, pools, facilities, or any public areas of the property.
Yes. We offer options for weddings, social events, and group meetings. You can request a personalized proposal by visiting our weddings and meetings page or emailing bodas@buenaventurahoteles.com directly.
Yes. The hotel offers complimentary parking for guests, subject to availability. We recommend arriving early to secure a spot, as spaces are limited.